Welcome to Happycolor! We want to ensure that you have a delightful experience using our platform. Please read our refund policy carefully to understand your rights and responsibilities.
- Refund Eligibility
Subscription Plans: Happycolor offers subscription plans with a free trial period. If you cancel your subscription during the trial, you won’t be charged. Once the trial period ends and you are billed, refunds are not provided.
In-App Purchases: In-app purchases made within the Happycolor platform are non-refundable. Please ensure that you are satisfied with your purchase before completing the transaction.
- Refund Requests
Subscription Plans: Refund requests for subscription plans will only be considered if the request is made within 14 days of the initial subscription charge. After 14 days, no refunds will be issued.
In-app purchases: Due to the nature of in-app purchases, we are unable to process refunds for these transactions.
- How to Request a Refund
Subscription Plans: To request a refund for a subscription plan, please contact our customer support at [email protected] within the 14-day refund window. Provide your username and details of the subscription purchase.
In-App Purchases: Refunds for in-app purchases are handled by the respective app store (e.g., Apple App Store, Google Play Store). Please contact the app store directly for assistance with in-app purchase refunds.
- Refund Processing
Subscription Plans: Refunds for eligible subscription plans will be processed within 5 business days after the approval of the refund request. The refunded amount will be credited to the original payment method.
In-App Purchases: Refunds for in-app purchases are subject to the policies and procedures of the app store through which the purchase was made.
- Changes to the Refund Policy
Happycolor reserves the right to update or modify the refund policy at any time. Users will be notified of significant changes.
- Contact Information
If you have any questions or concerns about our refund policy, please contact us at [email protected]
Thank you for choosing Happycolor for your creative endeavours. We appreciate your understanding and cooperation with our refund policy.